Energy Customer Support Solutions

Privacy Policy Energy Customers Service

Our Privacy Policy

In the beginning, we will begin with an overview of the topic at hand.

 

The following Privacy Policy applies to the protection and handling of personal information gathered by energycustomersservice.services/ (a subsidiary of Telspace LLC, USA) in relation to such information provided by any individual ("User") who has bought or plans to buy, or is interested in any product(s) or service(s) offered by energycustomersservice.services through various interface channels including their website, mobile site, and mobile app (collectively referred to as "Sales Channels").

 

In Relation to This Privacy Policy

The terms "you" or "your" in this policy refer to the User.

Any mention of "we", "us" or "our" refers to the website energycustomersservice.services

The term "website" includes both websites, mobile sites, and mobile apps.

By utilizing the website or any other sales platform, the User consents to the terms of the Privacy Policy and its contents. If you do not agree with this policy, please refrain from accessing or using our website or any other Sales Channels.

 

Please be aware that this privacy policy does not extend to third-party websites, mobile sites, or mobile apps. It is important to note that the information and privacy practices of our business partners, advertisers, sponsors, or other sites linked on energycustomersservice.servicesmay vary from our own. Therefore, we suggest reviewing the privacy policy of any third parties before engaging with them.

 

We value your privacy and understand the significant impact that the use and disclosure of personal data has for both us and our users.

 

The reason for implementing this policy is to provide guidelines and regulations for the proper management of our company's operations.

 

Data Collection and Processing

We understand the importance of knowing why and how information is gathered, utilized, shared, transferred, and stored. To ensure transparency, we have created this Policy to inform you of our practices. This policy outlines how your information is processed when using our Website or other digital platforms in compliance with relevant data protection laws.

 

We advise that you carefully read this policy along with any additional policies we may provide on specific occasions when collecting or processing your personal data. This will ensure a complete understanding of how and why we handle your personal data. Please note that this policy complements other notices and does not supersede them.

 

Controller and Processor of Personal Data

A Controller is an individual or entity who determines the purposes and manner in which personal data is processed. This notification is being issued by airpulsez.com, acting as the Controller.

The Processor is responsible for handling personal data on behalf of the Controller, and can be a natural or legal person, public authority, agency, or other body.

Depending on the situation, airpulsez.com may act as either the Controller or Processor of your personal information.

Personal Information We Gather

Personal data refers to any information that can identify a user. This does not apply to anonymous data, where the identity has been removed. Personal data may be requested at any time during your interactions with airpulsez.com, whether directly or through a third party.

 

We gather, utilize, and distribute gathered data, including statistical or demographic information, for various purposes. This type of data may be generated from your personal information but is not legally considered as such because it does not disclose your identity.

 

Categories of Personal Information

Contact Data: Contains all of your contact information, such as your residential and work addresses, email address, and telephone numbers.

Personal Information: Includes your first name, surname, username or other identifier, and title.

Website User Data: Includes usernames and passwords used to access our services, as well as any other security-related details.

Profile Data: Details that are gathered as you browse our website, including the source of your visit, the pages you browse, your interactions, and any information you provide through online forms.

Technical Data: Includes data obtained when using our website, mobile site, or mobile app such as your IP address, login information, browser type and version, time zone and location settings, and other technology utilized on your devices.

Methods of Gathering Personal Information

Direct interactions: Through inquiries, quotes, bookings, or purchases made via our website, customer service team, or in-store.

Using cookies: We obtain Technical Data regarding your equipment and browsing behavior through cookies, server logs, and similar technologies. For more information, please refer to our cookie policy.

Other sources: Technical Data from analytics providers like Google.

Reasons for Data Processing

Your personal data will be utilized in the following scenarios when accessing our Website:

 

Contractual obligations: To fulfill a contract that may be in the process of being established or has already been formed.

Legal and regulatory obligations: To abide by requirements imposed upon us.

Legitimate interests: To ensure the security of our systems without conflicting with your fundamental rights.

Consent: For processing your data for specific purposes, such as sending direct marketing communications.

The Utilization of Personal Information

Our use of your personal data is only permitted when authorized by law. This means we must have a legal basis for processing it. We typically employ this information to strengthen our connection with users and achieve the following objectives:

 

As you are making a reservation:

We may utilize the Personal Information you have provided to facilitate your booking experience. This data, which includes your contact information, is also used to reference the list of travelers associated with your account. This information will be conveniently displayed to you during the booking process, allowing for prompt completion of your reservations.

 

Additionally, your Personal Information may be utilized for various purposes, including but not limited to:

We will provide you with updates on the status of the transaction.

Send booking confirmations through a messaging service, such as SMS or WhatsApp.

Please make sure to communicate any updates or changes to your booking(s).

Allow our customer service team to reach out to you, should the need arise.

Ensure that you have confirmed your reservations with the appropriate service providers.

Tailor the information on our website, mobile site, and app to your liking.

Seek feedback on products and services and suggestions for improvements.

Dispatch authentication communication(s) via text or email.

Ensure the security of your account by validating/authenticating it and preventing any potential misuse or abuse.

Reach out to you on your special day with a unique gift or offer.

Keep you informed about important updates and changes to our products, services, terms, and policies.

Provide details on the range of products and services available through airpulsez.com and its partners.

Send payment reminders and/or vouchers for your upcoming travels.

Keep you updated on the latest in the travel industry through newsletters. (You can opt out anytime.)

Sharing of Personal Data

Your personal data may be shared with third parties for various reasons, including but not limited to:

Processing your booking, inquiry, or participation.

Meeting service offerings and user requests such as bookings and reservations.

Sharing with third-party businesses for services like order fulfillment, customer data management, and surveys.

Marketing promotions, research, and rewards programs.

Participating in contests, referral programs, or other initiatives.

Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience. For more details, refer to our Cookie Policy.

 

External Links

Our website may contain links to external sites. Please review their privacy policies as we are not responsible for their content.

 

Global Relocation

As airpulsez.com operates globally, your personal data may be transferred to countries with different data protection standards. We ensure compliance with applicable laws through appropriate measures.

 

User-Generated Content

Users may share reviews, ratings, feedback, and other content. This content may be displayed publicly on airpulsez.com and related platforms. Ensure that contributions adhere to community standards and do not violate laws or policies.

 

Requests for Authorization to Utilize Our Mobile Applications

Upon installation of the airpulsez.com app on your device, a set of required permissions will be presented. These permissions are crucial for optimal functionality of the application and involve accessing certain data. The specifics of which can be found below:

 

Permissions on Android Devices

Location Access: By granting this permission, we can provide you with the closest branch information based on your location in case you need in-person support for any travel inquiries.

SMS Access: By granting us permission to access your SMS, we can provide you with information regarding 'OTP' and deliver holiday package details directly to your phone number.

Phone Access: The app needs access to initiate phone calls, allowing you to directly connect with our customer contact centers within the app.

Contacts Access: By giving us permission to access your contacts, we can offer you a variety of social features, such as the ability to share holiday packages with your friends.

Storage Access: The app's libraries require certain permissions to store and save images and documents for a more efficient browsing experience.

Permissions on iOS Devices

Notifications: By choosing to receive notifications, you allow us to deliver exclusive deals, promotional offers, and travel updates straight to your device.

Protection and Security of Information

Taking into account the implementation expenses, as well as the specifics, extent, circumstances and objectives of processing and the potential impact on the rights and freedoms of individuals, we incorporate suitable technical and organizational protocols to guarantee an adequate level of security based on the associated risk, which include:

 

Anonymization and coding of individuals' information.

Ensuring the continual protection and stability of processing systems and services.

Prompt recovery of personal data in case of a physical or technical emergency.

Regular testing, assessing, and evaluation of security measures.

Storage of Data

Your personal data will be kept for the duration required to fulfill the originally stated purposes. This involves meeting any legal, regulatory, accounting, and reporting obligations, as well as utilizing it for legal proceedings or to protect our interests in legal disputes.

 

Under certain circumstances, your personal data may be anonymized for research or statistical purposes. In such cases, we may use this information indefinitely without providing any additional notice to you.

 

Modifications to the Existing Policy

Please note that we may update or modify this Policy at any time. Any significant changes will be communicated to you via email or through a conspicuous notice on our website.

 

Your Individual Rights

Right to be informed about the use and sharing of your personal data.

Right to access and verify your personal data.

Right to correct any incorrect or incomplete personal data.

Right to request erasure of personal data under specific circumstances.

Right to restrict the processing of personal data.

Right to request a copy of personal data in a commonly used electronic format.

Right to object to processing personal data for certain purposes.

Right to not be subject to automated decisions.